Shipping policy
At Pretty Things we carefully package and ship every order to make sure your items arrive safely and beautifully.
Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- During sales, holidays, or high-volume periods, processing times may be slightly extended.
Shipping Method
- All orders are shipped via USPS or UPS
- We currently offer:
- USPS First Class Mail
- USPS Priority Mail (when applicable)
Shipping Rates
- Shipping rates are calculated at checkout based on USPS & UPS pricing, package weight, and destination.
- We seek to find the most reasonable shipping rates while also considering getting your order to you as quickly as possible.
- Any applicable taxes and shipping fees will be shown before you complete your purchase.
Tracking Information
Once your order ships, you will receive a tracking number via email.
- Please allow up to 24 hours for tracking information to update in the USPS system.
Delivery Time
Estimated delivery times (after processing): 3–7 business days
Delivery times are estimates and may vary due to carrier delays, weather, or holidays.
Incorrect Address & Lost Packages
Delivery times are estimates and may vary due to carrier delays, weather, or holidays.
Incorrect Address & Lost Packages
- Please make sure your shipping address is correct at checkout.
- Pretty Things Store is not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses.
- If a package is marked as delivered” but you have not received it, please contact the shipping carrier to locate your package.
Damaged Items
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item so we can assist you.